Turn Up Your Hearing Aid

Phone conversation of the day (customer name changed to protect privacy):

Me: Can I help you?
Customer Hi, Jordan this is Susan. Can you look and see if the doctor called in my prescription?
Me: Let me take a look. [Reaches for keyboard.]
Customer: Oh, they haven't?
Me: I haven't even looked you up yet, Susan. [Typing in customer name.]
Customer: Alright, darn, I was hoping they would have. I'll check back.
Me: Susan, I haven't even looked you up yet. Hang on.
Customer: Okay... Bye!
Me: SUSAN!